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Refund Policy
At SHOECENTRAL CO., we strive to maintain the highest standards of quality and customer satisfaction. Our Refund Policy is designed to be clear, fair, and flexible, ensuring that you understand your rights and our procedures in the event that you wish to return a product or request a refund.
To qualify for a refund, please ensure that:
The request is submitted within 30 days of receiving your order.
The item is in its original condition—unused, undamaged, and in its original packaging, along with all accessory items, manuals, and tags.
Proof of purchase, such as the order confirmation or receipt, is provided.
Note: Certain products such as perishable goods, personal items, digital downloads, and custom orders may be exempt from this policy. Specific exceptions will be detailed on the relevant product page.
To initiate a return, please take the following steps:
Visit our Return Portal at www.shoecentral.shop or reach out to our Customer Service team directly at or .
Upon receiving your return request, our team will review it and issue a Return Merchandise Authorization (RMA) number if eligible.
A pre-paid shipping label may be provided for returns. Please note that if you choose a refund to your original payment method, a return shipping fee of $10 will be deducted from the total refund. Refunds processed as store credit will not incur this fee.
For customers outside our primary service region:
Return shipping fees vary based on your location and will be deducted from your refund.
Products returned internationally may also incur taxes, VAT, or customs duties imposed by your local authorities. These charges are non-refundable as they are collected by governmental agencies and local carriers.
Please check local import regulations to understand any possible fees before returning your item.
Follow these steps to return a product:
Request Approval: Submit your return request via our online portal or contact support.
Receive Instructions: Upon approval, you will receive a detailed email outlining the return procedures, including your unique RMA number and shipping instructions.
Prepare Your Package: Carefully repack the product, including all original packaging and documentation.
Ship Your Return: Affix the provided pre-paid label to your package and drop it off at the designated shipping facility (e.g., UPS, FedEx, or other specified courier service).
Confirmation: Once your return is received and inspected, you will be notified via email regarding the status of your refund.
Timeline: Refunds will be processed within 5–10 business days after the return is received and inspected.
Method: Refunds will be credited to the original method of payment unless you opt for store credit.
Notification: A confirmation email will be sent once the refund is issued. Please note that processing times may vary based on your financial institution’s policies.
Should you wish to exchange an item for a different size, color, or model:
Please follow the same return process, and once the return is processed, place a new order for the desired item.
Exchanges are treated as separate transactions to ensure prompt service and accurate inventory management.
If you receive a defective or incorrect product:
Contact our Customer Service immediately at with your order details and a clear description of the issue, along with photographs if applicable.
We will arrange for a replacement or, if preferred, a full refund, including shipping costs for the replacement. All claims must be made within 7 days of receipt.
If you have any questions regarding this Refund Policy or require further assistance, our dedicated Customer Support team is here to help. Please feel free to reach out using the following contact details:
Email: [email protected]
Phone: +1 917-906-5592
Address: 4985 Bicetown Road, New York
Website: www.shoecentral.shop
Your satisfaction is our top priority, and we are committed to ensuring that every transaction with SHOECENTRAL CO. is a positive experience.
This Refund Policy may be updated periodically. We encourage you to review it regularly to stay informed of any changes. Thank you for choosing SHOECENTRAL CO.. We appreciate your business and look forward to serving you again.
